This policy applies to refund and commission-adjustment requests submitted by appointed agents to CSA Insurance Services Inc.
Eligibility and the amount of any adjustment depend on the applicable insurance policy, agent agreement, payment record, and legal or regulatory requirements.
policy
This policy describes CSA's review process. It does not create a refund right beyond the terms of the applicable policy or agreement, and it does not change any cancellation provision.
assignment
Written request
Include the policy details, reason, and supporting documents.
fact_check
21 business days
Our target for communicating the outcome of the review.
payments
14 business days
Our processing window after a refund is approved.
01
When an adjustment may be available
Policy cancellation
If a client cancels a policy within an allowable cancellation period, a commission adjustment or refund may be available under the policy terms and applicable law.
Administrative error
An adjustment may be issued when incorrect information or an administrative error results in an improper charge or commission payment.
Policy not distributed
A refund may be available when policy distribution did not occur and the applicable agreement provides for an adjustment.
02
How to submit a request
Send the request in writing and include enough information for us to identify the transaction and evaluate it:
- Policy number and the insured or client name.
- The reason for the requested refund or adjustment.
- The amount in question, when known.
- Supporting documents, correspondence, or payment records.
- Your name, agency, and preferred contact information.
Send requests to legal@csa-insurance.com.
03
How we evaluate a request
CSA reviews the submitted documents, transaction history, applicable policy or agreement, and relevant legal requirements. We may contact you if additional information is needed.
We will communicate the outcome and any approved refund or commission adjustment within 21 business days after receiving the request.
04
Timing and method of payment
Approved refunds are processed within 14 business days after approval. A refund will be returned through the original payment method or applied against future commissions when CSA and the agent agree to that treatment in writing.
05
Policy, contract, and legal requirements
Every refund and commission adjustment remains subject to the applicable insurance policy, agent agreement, and governing insurance laws or regulations. If this page conflicts with an applicable policy, agreement, or legal requirement, that controlling authority governs.
06
Updates to this policy
CSA may update this Refund Policy when its process, agreements, or legal obligations change. Updates will be communicated to agents by email or through an official notice on this website. The effective date at the top identifies the current version.